Shipping Policy
Domestic Shipping
For architectural orders (such as iznik tiles) will be produced specifically for you, they will be delivered within an average of 3-4 weeks. For other products in stock, this period is 1-3 business days. You will be informed via an email containing the shipping tracking information after your products have been dispatched. Shipping is free for orders of 3000 TL or more.
Once the products have been handed over to our contracted shipping company, they will be delivered to you free of charge within 3 working days. You can track your orders from the 'My Orders' section and obtain information about the current status of your shipment.
During the purchasing process, you can select different invoice and delivery addresses. In this case, the invoice will be sent to you, and the product and delivery note will be sent to the address you specified.
When the delivery document related to the cargo reaching the delivery address is signed by the customer, it will be accepted that the products have been received complete and undamaged. After receiving your cargo, please open and check it with the courier. If during the inspection it turns out that some products in your order are missing, incorrect, or damaged, please request the courier to prepare a 'damage report'.
With the report prepared by the courier, you can send the damaged product back to us free of charge via our contracted company, and request an exchange or return of your product. Please return the damaged package to the courier along with the report.
After the products have reached us, we will inform you about the procedure to be followed regarding the purchased product. Returns or exchanges of broken or damaged products without a shipping report cannot be requested. Reports prepared at the time of initial delivery in the presence of the courier are very important for identifying any deficiencies or determining liability for damage. Objections made after receiving the cargo may be rejected due to the absence of a report.
International Shipping Policy
Overview
This International Shipping Policy outlines the terms and conditions for shipping products outside of Turkey. We aim to provide a seamless experience for our international customers while ensuring compliance with all customs regulations.
Shipping Destinations
We currently ship to the following countries:
- ABD / CANADA, EUROPE and UK.
If your country is not listed, please contact us at hello@duygu24.com for assistance.
Processing Time
- Orders are processed within 1- 3 business days after payment confirmation.
- Since your architectural orders (such as Iznik wall panels) will be produced specifically for you, they will be delivered within an average of 3-4 weeks. For other products in stock, this period is 1 - 7 business days.
- You will receive a confirmation email once your order has been dispatched.
Shipping Methods
We offer the following shipping options for international orders:
*Except for Architectural Orders (Iznik Wall Panels)
- Standard Shipping: 2-7 business days
- Express Shipping: 1-4 business days
Shipping methods may vary based on the destination. You can select your preferred shipping method at checkout.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight of your order and the destination.
- Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping charge.
Customs and Import Duties
- Customers are responsible for any customs and import duties that may apply.
- We recommend checking with your local customs office for information on fees before placing an order.
Delivery Issues
- If you do not receive your package within the estimated delivery time, please contact us at hello@duygu24.com.
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
Contact Information
For any questions regarding our International Shipping Policy, please contact us at:
- Email: hello@duygu24.com
Thank you for choosing D U Y G U | 24! We appreciate your business and look forward to serving you.